Delete your BARKA GO account

Applies to BARKA GO (com.barkago.client) and BARKA GO DRIVER (com.barkago.driver).

You can ask us to delete your account and the personal data attached to it at any time. There is no charge, and you do not need to give a reason.

How to request deletion

Send an email to [email protected].
Put Account deletion request in the subject line.
Include the phone number your account is registered to, so we can find it.

We confirm that the request genuinely comes from the account holder before deleting anything — usually by sending a one-time code to the registered phone number. This protects you from someone else closing your account.

What gets deleted

Your account and profile, including your name and phone number
Your profile photograph
For drivers and pharmacy staff: your driver's licence and vehicle registration photographs, licence number and expiry, and vehicle details
Your saved addresses and location history
Your notification tokens, so the apps stop contacting your device

What we have to keep, and for how long

Some records survive deletion because the law requires it:

Financial records of completed trips, orders and payments — kept for the period required by Burkina Faso accounting and tax rules. These are retained as transaction records, and are detached from your profile.
Records relating to an open dispute, investigation or safety incident — kept until the matter is resolved.

How long it takes

We action deletion requests within 30 days of verifying them, and email you to confirm when it is done. Your account stops working as soon as the request is verified.

Questions

Email [email protected], or read our Privacy Policy for the full detail of what we collect and why.